Frequently Asked Questions

COVID-19

Updated as of August 31, 2021.
As the COVID-19 situation continues to evolve, we reserve the right to make any necessary changes to the information below without prior disclaimer. We will continue to adapt our practices based on the guidelines established by the Public Health Agency of Canada and local authorities.

FAQ

Question#1：Is in-store pick-up available?

Answer#1: To ensure the safety of our customers and employees, our Mississauga location is available for contactless curbside pick-up by appointment only. Please contact our live chat sales team or send email information to: info@homebelongs.com for the pick-up reservation.

Question#2：Is online shopping still available?

Answer#2: We will continue to remain available for online shopping at homebelongs.com. Enjoy free shipping within GTA upon placing online order.

Question#3：Are there any delays in processing and/or shipping times?

Answer#3: We do not currently anticipate any delays impacting our shipping times or home delivery service. Should delays occur, we thank you for your understanding and patience.

Question#4: Is it safe to provide my credit card and personal information online?

Answer#4: It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.

Question#5：What are the accepted methods of payment?

Answer#5: For online orders, we accept PayPal, Visa, MasterCard, American Express and Discover.

Question#6：What can I do if I missed my delivery appointment?

Answer#6: Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order while the merchandise is in transit. Please contact us for more information.

Question#7：What is HomeBelongs’s return policy?

Answer#7: If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 72 hours of delivery or pick-up, upon presentation of the original receipt. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment.

Customers are responsible for applicable delivery fees for the return or exchange of a furniture, unless the furniture has a manufacturing defect. Returns or exchanges do not apply on furniture that are abused, stained, soiled or otherwise unsanitary.

Question#8：What is your warranty policy?

Answer#8: All HomeBelongs products carry a one (1) year manufacturer warranty unless otherwise specified. Valid from the date of delivery or pick-up. The warranty applies to manufacturing defects resulting from residential use only. Our products are not intended for commercial nor industrial use. This guarantee does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. This guarantee does not apply if the product has been placed outdoors or in a harsh environment. This guarantee does not cover consequential or incidental damage. The original receipt is required for all claims and is non-transferrable.

You may have consumer rights under applicable federal and or local law that supersede aspects of this warranty. This warranty does not, in any way, supersede the rights given to you by law. As such, these exclusions or limitations may not apply to you.